RETURN POLICY
NO RETURNS
• On open Electrical Items
• On “Special Order” Parts (non stocking items) after 30 days
• On items that show any marking of being installed or if the condition of the item has been comprised
MANUFACTURER RETURN POLICIES STATE THAT ITEM WILL NOT BE DEEMED RETURNABLE
if the original package is torn, unwrapped, damaged by writing or marking or not in the original container
DAMAGED PARTS
Must be submitted within 3 business days of original invoice date to be considered for return, shortages must be reported within 24 hours.
30 DAY LIMIT
on Returnable Items from date of invoice (inventory clean up’s exempt)
CORE RETURN CRITERIA
- No Risk Core Return Policy**
- Must be fully assembled and complete
- Must be returned in replacement part container or crate with all diagnostic sheets
- No non-operational damage (rust, corrosion, etc) or scavenged cores
- All fluids must be drained
- No non-operational damage (rust, corrosion, etc)
- No non-rebuildable damage (broken or missing parts)
- All cores must be in replacement or original parts box
- All fluids must be drained
**Ford/Motorcraft branded assemblies only
RESTOCK CHARGE POLICY
Under 30 Days- 20% Restocking Fee On All “Special Order” Parts (non stocking items)
Over 30 Days – Item Cannot Be Returned And No Credit Will Be Issued
CORE RETURN CRITERIA
ENGINES AND TRANSMISSIONS
- No Risk Core Return Policy**
- Must be fully assembled and complete
- Must be returned in replacement part container or crate with all diagnostic sheets
- No non-operational damage (rust, corrosion, etc) or scavenged cores
- All fluids must be drained
SMALL CORES
- No non-operational damage (rust, corrosion, etc)
- No non-rebuildable damage (broken or missing parts)
- All cores must be in replacement or original parts box
- All fluids must be drained
**Ford/Motorcraft branded assemblies only
RETURN POLICY
IF PAID WITH CASH
Cash will be returned for cash purchases $50.00 or below. All cash purchases above $50.00 will be referred to the Sanderson Business Office for a check to be issued. Customers may request to have checks mailed directly to them. Receivers will be filled out with mailing information for this as well as a receipt for our acceptance of parts from the customer.
IF PAID WITH CREDIT CARD
Credit card purchases will be credited to the account that was charged. No cash or check will be issued against credit card purchases
IF PAID WITH CHECK
Company check purchases are subject to a phone call for cash return verification. All check purchases above $50.00 will be referred to the Sanderson Business Office for a check to be issued. Customers may request to have check mailed directly to them. Receivers will be filled out with mailing information for this as well as a receipt for our acceptance of parts from the customer.
IF PAID BY CHARGE ACCOUNT
Charge purchases to an open account will only be credited to that account. No cash or check will be issued for the type of a return. Returns to a closed account will be issued to that account until it is determined no balance is due on that account. A check will be mailed at that time.
IF PAID BY COD SHIPMENT
ALL COD returns are subject to a waiting period for the COD payment to clear. Credits will be written and put in a hold file. Once payment is received, a check will be mailed to the customer.
EFFECTIVE JANUARY 01, 2023
